Nova Visual Products, now in our 30th year, is here to assist on any projects in need of our AV EXTPERTISE!
Our success for the past twenty-nine years we have been in business is because of clients who rely on Nova Visual Products to provide accurate, honest information and fair pricing each time we’re asked. And though not always successful, over the twenty-nine years we have been in business, it’s clients who choose Nova Visual Products as their preferred AV partner that we thank the most. Without them, there would be no Nova Visual Products.
Clients who choose Nova Visual Products as their trusted AV provider have access to value added services others charge for.
Whether it be free consultation-design services at the start of the project.
Demonstrations of products & systems while a project is being developed.
Additional courtesy discounts when possible.
Access to free equipment loaners when needed.
Warranty, repair, and after-sales support services.
Training, or just a simple confirmation on any type of inquiry.
TEAM NOVA delivers service and support that is simply unparalleled by any other AV reseller in the National Capital Region.
Another way we achieved success is by limiting the number of product lines we represent at any one time and being able to give up a line when the level of support from our supplier does not meet Nova Visual Products’ standards. This has allowed us to forge strong business relations with reliable suppliers and become astute with the products we sell, so that we can speak with confidence when asked for our AV EXPERTISE!
And we have achieved success by having one of the longest assembled teams of AV Professionals working in Ottawa today. Our group has been working together on a full-time basis for the majority, of the time Nova Visual Products has been in business. Professionals like:
Kim St Louis 29 years. Since 1996 Kim has taken care of all things administrative / financial here at Nova Visual Products.
Christine Charron 23 years. Since 2002 Christine, our Administrative Assistant, has been taking care of clients’ service requests and booking install-repair appointments.
Dave Rothwell 23 years. Since 2002 Dave, hired for his repair experience, has fixed countless components, and has saved our clients’ money either fixing or recommending you don’t.
Joshua St. Louis 17 years. Since 2008 Josh has established himself as the next generation of commercial AV Professionals in the AV industry. His understanding of today’s technology brings confidence to our client’s others can’t match.
Rob Kippers, with 14 years of installation experience, is now in his second year at NVP.
Riley Maillet, our new Technical Director, joined us in March 2023, and has five years’ experience in AV installation & technical design. Riley is a graduate of Algonquin College Computer Engineering Technology Computer Science program, making him proficient in programming equipment we sell and support in the AV, conferencing, and presentation systems we design & install.
Patrick McManus, our newest AV installer, with two years’ experience, brings enthusiasm and a willingness to learn and hone his skills from the rest of our experienced technical team.
Mike St Louis 42 years. As an active owner of Nova Visual Products, Mike has been selling audio visual, presentation, and audio-video conference systems in Ottawa since 1983.
Additional services we offer include technical repairs to any make & model of equipment you have. Having an experienced factory trained repair technician on staff has saved our clients time, money, and frustration – not having to send equipment out-of-town for repairs. With over forty years’ experience, if it’s worth fixing, our repair technician Dave Rothwell can assist, or save you money by advising not to.
We’re also a great source for parts, accessories, and consumable items, (ie: spare lamps, extension cables of all types), and installation materials. And we offer rentals and staging too for any size of event.
The audio-visual landscape has certainly changed since we first opened our doors in 1995 and does not even resemble what the industry looked like when I first got into the business in 1983. Back then we didn’t have to contend with other industries, (ie: telephone companies), large US firms opening in Canada, big box stores, or others coming from the west to setup shop in Ottawa.
Back then the majority of, AV companies were small-scale, family run businesses focused on customer service and support, providing accurate, honest information and fair pricing. That’s still our business model today at Nova Visual Products. Thanks to all who trust us to deliver that promise.
We’re here to assist with any projects in need of our AV EXPERTISE!
Sincerely,
Mike St. Louis
President